2026 Benchmarks

Hospitality & Travel: Is Your Rating Keeping Up?

The median hospitality & travel business scores 4.0. See how you compare — and what to do about it.

4.0
Median Rating
4.0
Average Rating
4.5
75th Percentile
2.2 – 5.0
Rating Range
180
Businesses Analyzed

Where does your hospitality & travel business fall?

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Hospitality & Travel Rating Trends

Trend Analysis

Ratings have declined by 0.20 points since 2025-07-12.

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Key Hospitality & Travel Insights

With a median rating of 4.05, this industry has moderate customer satisfaction with room for improvement. The range between minimum (2.2) and maximum (5.0) ratings shows moderate variability in service quality across businesses.

In the Hospitality & Travel sector, with 180 businesses, the median rating is 4.05, slightly higher than the average of 4.01, indicating consistent quality; however, a notable spread exists from 2.2 to 5.0.

What a Hospitality & Travel Report Reveals

These are the insights our AI uncovers from your reviews.

Hidden Complaints

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Sentiment Trends

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Action Plan

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The median hospitality & travel rating is 4.0. Whether you're above or below it, there are patterns in your reviews you can't see by scrolling. Our AI finds them in 5 minutes.

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About Hospitality & Travel Benchmarks

Accommodation and travel-related services.

Includes: Hotels, motels, bed and breakfasts, travel agencies, resorts, vacation rentals, hostels

Data from 180 businesses · Updated April 30, 2026